Using USSD - PHB Docs

USSD works on any mobile phone, including basic phones, with no internet.

Before you start

You need a phone with a Nigerian SIM.

Steps

Dial the code

Dial *347*731#.

Choose a language

1 English or 2 Pidgin. Yoruba, Igbo and Hausa are coming soon.

If your number has no PHB account, you see 1 Register now. Follow the steps. You get a provisional HPN and a welcome SMS.

Use the main menu

The main menu shows your HPN and these options: 1 Book · 2 Meds · 3 Labs · 4 Nurse · 5 Emergency · 6 Wallet · 7 Profile · 8 Language · 9 Help · 0 Exit.

What you can do here

Option	What it does
1 Book	Choose a doctor and a time. Pay from your wallet or at the facility.
2 Meds	See your active medicines.
3 Labs	Lab results are private. View them in the PHB app.
4 Nurse	Ask the Care Line to call you back. See Request a call.
5 Emergency	Tells you to call 112.
6 Wallet	Check your balance.

Your PIN

The first time you pay from your wallet or look at your medicines, you set a 4-digit PIN. After that, you enter it each time. Keep it private. Too many wrong tries locks it for a while.

Common problems

What you see	What to do
That choice is not valid. Please dial again.	Dial again and choose a number from the menu.
Those PINs did not match. Please dial again.	Dial again and type the same PIN twice.
You were asked to wait after several requests	Wait a while. In an emergency, call 112.

​Before you start

​Steps

​What you can do here

​Your PIN

​Common problems

Before you start

Steps

What you can do here

Your PIN

Common problems