# PHB Docs

- [PHB Docs](https://docs.phbhealth.com/index.md): How the PHB platform works, who signs in where, and how each person does their job.
- [Portal map](https://docs.phbhealth.com/portal-map.md): Every kind of PHB user, where they sign in, and how they get an account.
- [What PHB is](https://docs.phbhealth.com/getting-started/what-is-phb.md): PHB in plain words: one health number for life, many places of care, and a human help line.
- [Find your guide](https://docs.phbhealth.com/getting-started/find-your-role.md): Pick the job you do on PHB and go straight to your guide.
- [The HPN](https://docs.phbhealth.com/getting-started/the-hpn.md): What the Health Point Number is, what it looks like, and why a patient must only ever have one.
- [How records are protected](https://docs.phbhealth.com/getting-started/how-records-are-protected.md): Who can see a patient's record on PHB, and why a clinician sometimes can't.
- [Staff sign-in](https://docs.phbhealth.com/account/staff-sign-in.md): How hospital, clinical, pharmacy and lab staff sign in with a work email, a password and an authenticator app.
- [Accept a staff invite](https://docs.phbhealth.com/account/accept-a-staff-invite.md): Open your invite email, choose your own password, and set up your authenticator the first time you sign in.
- [Forgot password or lost authenticator](https://docs.phbhealth.com/account/forgot-password-or-lost-authenticator.md): Staff can't reset their own password. Your owner or admin sends you a reset link, or resets your two-factor.
- [Choose a facility](https://docs.phbhealth.com/account/choose-a-facility.md): What happens when you work at more than one facility on PHB.
- [Patient sign-in](https://docs.phbhealth.com/account/patient-sign-in.md): Three ways a patient signs in at /login: a phone code, an HPN and password, or a passkey.
- [Register as a patient](https://docs.phbhealth.com/account/register-as-a-patient.md): Four ways to get an HPN: online, by USSD, at a hospital desk, or at a pharmacy counter.
- [Recover your HPN or SIM](https://docs.phbhealth.com/account/recover-your-hpn-or-sim.md): What to do if you forgot your HPN, lost your phone, or can't sign in.
- [Passwords and passkeys](https://docs.phbhealth.com/account/passwords-and-passkeys.md): Set or change a password, and add a passkey so you can sign in with your fingerprint or face.
- [Sessions and timeouts](https://docs.phbhealth.com/account/sessions-and-timeouts.md): Why PHB signs you out, what the lock screen means, and what happens to unsaved work.
- [Download your data or delete your account](https://docs.phbhealth.com/account/delete-your-account.md): How a patient downloads their data or asks PHB to delete their account.
- [Front desk](https://docs.phbhealth.com/guides/front-desk/overview.md): Your guide as a receptionist: find, register and check in patients, and start walk-in visits.
- [Find and check in a patient](https://docs.phbhealth.com/guides/front-desk/find-and-check-in.md): Search for a patient at the desk and check in a booked visit.
- [Register a patient at the desk](https://docs.phbhealth.com/guides/front-desk/register-a-patient.md): Create a new PHB record at the front desk, with a code read back from the patient's phone or as a provisional record.
- [They already have PHB](https://docs.phbhealth.com/guides/front-desk/they-already-have-phb.md): Find the HPN of a patient who already has PHB but can't remember their number, without creating a second record.
- [Start a walk-in visit](https://docs.phbhealth.com/guides/front-desk/walk-ins.md): Start a visit for a patient without a booking, and send them to a doctor or to triage.
- [Upgrade a provisional record](https://docs.phbhealth.com/guides/front-desk/upgrade-a-provisional-record.md): Add a verified phone or a verified NIN to a patient's provisional record from the desk.
- [Cashier](https://docs.phbhealth.com/guides/cashier/overview.md): Your guide as a cashier: the Cashier window, invoices and taking payments.
- [Collect payments](https://docs.phbhealth.com/guides/cashier/collect-payments.md): Take payment for walk-in visits and invoices at the Cashier window.
- [Registration fee](https://docs.phbhealth.com/guides/cashier/registration-fee.md): Collect the fee that opens a patient's file at your hospital.
- [Hospital owner and admin](https://docs.phbhealth.com/guides/hospital-admin/overview.md): Your guide as a hospital owner or admin: set up the hospital, invite staff, manage roles, prices, wards and beds.
- [Set up your hospital](https://docs.phbhealth.com/guides/hospital-admin/set-up-your-hospital.md): Work through the 6-step setup wizard so your hospital can go live on PHB.
- [Invite staff](https://docs.phbhealth.com/guides/hospital-admin/invite-staff.md): Add staff to your hospital one at a time or from a CSV file, and choose each person's role.
- [Manage staff](https://docs.phbhealth.com/guides/hospital-admin/manage-staff.md): Change roles, suspend, mark on leave, reactivate, offboard, and reset passwords or two-factor.
- [Roles at your facility](https://docs.phbhealth.com/guides/hospital-admin/roles-at-your-facility.md): The 10 roles you can give staff at a hospital, pharmacy or lab, and what each one can do.
- [Departments, wards and beds](https://docs.phbhealth.com/guides/hospital-admin/departments-wards-and-beds.md): Map your building in Configuration: the facility profile, sites, departments, wards and beds.
- [Bed board and admissions](https://docs.phbhealth.com/guides/hospital-admin/bed-board-and-admissions.md): See bed occupancy across your wards and manage the queue of patients waiting for a bed.
- [Pricing and tariffs](https://docs.phbhealth.com/guides/hospital-admin/pricing-and-tariffs.md): Build your facility's price list, publish it, and understand the co-sign rule for big price changes.
- [Finance and medical director](https://docs.phbhealth.com/guides/finance/overview.md): Your guide if you hold the finance or medical_director role: co-signing, claims, payouts and the audit log.
- [Tariff co-sign](https://docs.phbhealth.com/guides/finance/tariff-co-sign.md): How finance and the medical director approve price changes of more than 5%.
- [Doctor](https://docs.phbhealth.com/guides/doctor/overview.md): Your guide as a doctor: what you need before you start, how to sign in, and your daily work in the clinical workspace.
- [Doctor onboarding](https://docs.phbhealth.com/guides/doctor/onboarding.md): Verify your MDCN licence and complete your provider profile so you can use the clinical workspace.
- [Today](https://docs.phbhealth.com/guides/doctor/clinical-dashboard.md): Your day in the clinical workspace: appointments, unsigned notes and results to review.
- [Find a patient](https://docs.phbhealth.com/guides/doctor/find-a-patient.md): Look up a patient by their full HPN and see whether you have access to their record.
- [Getting access to a record](https://docs.phbhealth.com/guides/doctor/getting-access-to-a-record.md): The three ways to open a patient's record: consent, treatment basis, and emergency override.
- [Encounters and notes](https://docs.phbhealth.com/guides/doctor/encounters-and-notes.md): Start a visit, write the SOAP note, sign it, and correct it with an addendum.
- [Prescribing](https://docs.phbhealth.com/guides/doctor/prescribing.md): Write a prescription from the encounter, with an allergy check, and send it to the patient and pharmacy.
- [Lab orders and results](https://docs.phbhealth.com/guides/doctor/lab-orders-and-results.md): Order a lab test from the encounter, review results, and release sensitive results to the patient.
- [Inbox and refills](https://docs.phbhealth.com/guides/doctor/inbox-and-refills.md): Approve or decline patients' refill requests, and review released lab results.
- [Nurse](https://docs.phbhealth.com/guides/nurse/overview.md): Your guide as a nurse: how to sign in, what you need first, and your workspace for triage, vitals, the ward and handover.
- [Nurse onboarding](https://docs.phbhealth.com/guides/nurse/onboarding.md): Verify your NMCN licence so you can record vitals, triage, handover and tasks.
- [Triage](https://docs.phbhealth.com/guides/nurse/triage.md): See walk-ins sent to triage, set acuity, record the chief complaint and vitals, and hand off to a doctor.
- [Vitals and nursing notes](https://docs.phbhealth.com/guides/nurse/vitals-and-nursing-notes.md): Open a patient, record vitals, write nursing notes, and correct them with an addendum.
- [Ward board](https://docs.phbhealth.com/guides/nurse/ward-board.md): See the beds on your ward, who is in them, and their last vitals where you have access.
- [Pharmacist](https://docs.phbhealth.com/guides/pharmacist/overview.md): Your guide as a pharmacist: what you need first, how to sign in, and your pharmacy workspace.
- [PCN verification](https://docs.phbhealth.com/guides/pharmacist/pcn-verification.md): Verify your PCN licence so you can dispense.
- [Dispense a prescription](https://docs.phbhealth.com/guides/pharmacist/dispense-a-prescription.md): Find a patient's prescriptions, confirm who is collecting, check allergies, counsel and dispense.
- [Record a sale](https://docs.phbhealth.com/guides/pharmacist/record-a-sale.md): Add an over-the-counter sale or an outside prescription to a patient's record.
- [Register a patient at the counter](https://docs.phbhealth.com/guides/pharmacist/register-a-patient-at-the-counter.md): Give a new patient an HPN at the pharmacy counter.
- [Independent pharmacy application](https://docs.phbhealth.com/guides/pharmacist/independent-pharmacy-application.md): How an independent pharmacy applies to join PHB, and what happens after.
- [Lab scientist](https://docs.phbhealth.com/guides/lab/overview.md): Your guide as a lab scientist: what you need first, how to sign in, and your lab workspace.
- [Lab onboarding](https://docs.phbhealth.com/guides/lab/onboarding.md): Verify your MLSCN licence so you can sign and release results.
- [Receive specimens](https://docs.phbhealth.com/guides/lab/receive-specimens.md): Find an order in the queue and accept or reject its specimen.
- [Enter and release results](https://docs.phbhealth.com/guides/lab/enter-and-release-results.md): Enter results, save a draft, then sign and release. Sensitive results are held for the doctor.
- [Patient app](https://docs.phbhealth.com/guides/patient/overview.md): A tour of the patient app: what's on each page, what works today, and what is coming soon.
- [Request a call](https://docs.phbhealth.com/guides/patient/request-a-call.md): Ask PHB's Care Line to call you back. This is the way to reach a real person.
- [Book care](https://docs.phbhealth.com/guides/patient/book-care.md): Find a doctor, pick a time, and pay from your wallet or at the desk. Reschedule or cancel.
- [Records and results](https://docs.phbhealth.com/guides/patient/records-and-results.md): Your visits, lab results, conditions, medicines and notes in one place.
- [Download your record](https://docs.phbhealth.com/guides/patient/download-your-record.md): Get a copy of your record safely, and check that a printed copy is genuine.
- [Consent and access requests](https://docs.phbhealth.com/guides/patient/consent-and-access-requests.md): Approve or decline a clinician's request to see your record, and revoke access you gave.
- [Who viewed my record](https://docs.phbhealth.com/guides/patient/who-viewed-my-record.md): See when clinicians opened or added to your record, and what emergency access means.
- [Share with a clinician](https://docs.phbhealth.com/guides/patient/share-with-a-clinician.md): Share your record with a doctor who isn't on PHB, using a link and a passphrase that expire.
- [Family and dependents](https://docs.phbhealth.com/guides/patient/family-and-dependents.md): Add your child to manage their care, or invite an adult relative who controls their own consent.
- [Wallet and payments](https://docs.phbhealth.com/guides/patient/wallet-and-payments.md): Top up your PHB wallet and use it to pay for care.
- [Prescriptions and refills](https://docs.phbhealth.com/guides/patient/prescriptions-and-refills.md): See your prescriptions, what was dispensed, and ask your doctor for a refill.
- [Notifications](https://docs.phbhealth.com/guides/patient/notifications.md): Read your notifications and choose how PHB contacts you about each kind of event.
- [Emergency](https://docs.phbhealth.com/guides/patient/emergency.md): In an emergency, call 112. PHB's Emergency page helps you do that.
- [Using USSD](https://docs.phbhealth.com/guides/patient/using-ussd.md): Use PHB on any phone by dialling *347*731#, with no smartphone or data.
- [How care works on PHB](https://docs.phbhealth.com/care/overview.md): One visit from start to finish, with links to each task guide and what is not available yet.
- [How clinical coding works](https://docs.phbhealth.com/care/how-clinical-coding-works.md): What PHB records as free text, what it records as a code today, and what is not available yet.
- [Clinical tools](https://docs.phbhealth.com/care/clinicians/clinical-tools.md): The calculators and scores at /clinical/tools, what runs where, and what is not built.
- [Referrals and finding care](https://docs.phbhealth.com/care/clinicians/referrals-and-finding-care.md): How a clinician writes a referral, what a referral does and does not allow, and how patients find the right doctor.
- [Inpatient care](https://docs.phbhealth.com/care/clinicians/inpatient-care.md): Who can admit, transfer, discharge and chart, and how handover differs from medication charting.
- [Triage scope and acuity](https://docs.phbhealth.com/care/nurses/triage-scope-and-acuity.md): What a nurse decides at triage, what needs a verified licence, and what a nurse cannot do.
- [Prescribing and dispensing safety](https://docs.phbhealth.com/care/pharmacy/prescribing-and-dispensing-safety.md): The checks that fail closed, the controlled-drug rules, medication records and the pharmacist verification setting.
- [Sensitive results and release](https://docs.phbhealth.com/care/lab/sensitive-results-and-release.md): How a lab result goes from order to patient, and why some results wait for the ordering clinician.
- [Test templates and reference ranges](https://docs.phbhealth.com/care/lab/test-templates-and-reference-ranges.md): How a lab's test catalogue, analyte templates and reference ranges work.
- [Emergency access to your record](https://docs.phbhealth.com/care/patients/emergency-access-to-your-record.md): What happens when you can't approve access yourself: a treatment basis for the current visit, or emergency access with a recorded reason.
- [Health Passport](https://docs.phbhealth.com/care/patients/health-passport.md): Add your own health details, label them as self-reported, and share them with a clinician through a link and passphrase.
- [Offline and low connectivity](https://docs.phbhealth.com/care/patients/offline-and-low-connectivity.md): What works with a poor network or no smartphone: what the app keeps on your device, drafts for staff, the desktop app, USSD and the front desk.
- [Walk-in visit](https://docs.phbhealth.com/workflows/walk-in-visit.md): A patient walks in without a booking: front desk, triage, doctor, prescription, pharmacy and payment, end to end.
- [Booked appointment](https://docs.phbhealth.com/workflows/booked-appointment.md): From a patient's booking to check-in, the visit, and what happens on reschedule, cancel or no-show.
- [Lab test loop](https://docs.phbhealth.com/workflows/lab-test-loop.md): From the doctor's order to the lab, the release, the doctor's review, and the patient seeing the result.
- [Patient without a phone](https://docs.phbhealth.com/workflows/patient-without-a-phone.md): How a patient with no phone, no NIN or no ID still gets registered and treated, and upgraded later.
- [FAQ](https://docs.phbhealth.com/troubleshooting/faq.md): Short answers to the questions patients and staff ask most, grouped by who is asking.
- [Can't sign in](https://docs.phbhealth.com/troubleshooting/cant-sign-in.md): Fixes for the most common sign-in problems, for patients and staff.
- [Access denied and missing menus](https://docs.phbhealth.com/troubleshooting/access-denied-and-missing-menus.md): Why a menu is missing, why you were sent somewhere else, or why a page says you have no access.
- [Why can't I...?](https://docs.phbhealth.com/troubleshooting/why-cant-i.md): The licence, certification and setup steps that must be done before certain actions work.
- [Booking and wallet problems](https://docs.phbhealth.com/troubleshooting/booking-and-wallet.md): Fixes for booking and wallet top-up problems.
- [Offline and session expired](https://docs.phbhealth.com/troubleshooting/offline-and-session-expired.md): What the offline banner, the session-expired overlay and the idle lock mean, and what to do.
- [Get help](https://docs.phbhealth.com/troubleshooting/get-help.md): Where to find guides, how to reach a person, and how to tell PHB a guide didn't help.
- [Request a feature](https://docs.phbhealth.com/troubleshooting/request-a-feature.md): How to ask PHB for a new feature or tool today, and the recommended process for everything else.
- [Feature status](https://docs.phbhealth.com/reference/feature-status.md): What works today, what is marked Soon, and what is not built yet. Check here before you promise anything.
- [Roles and permissions](https://docs.phbhealth.com/reference/roles-and-permissions.md): Every kind of PHB user: where they sign in, where they land, and what they can and can't do.
- [Glossary](https://docs.phbhealth.com/reference/glossary.md): Plain meanings for the words you will see on PHB screens.
- [Search](https://docs.phbhealth.com/reference/search.md): What you can search for in each part of PHB, and what search can't do yet.


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