How care works on PHB

This page follows one visit through PHB. Each step links to the task guide for the person doing it.

One visit, step by step

A patient books in the app (/care), or the front desk registers them or checks them in. See Book care and Walk-ins.

Triage (walk-ins)

A walk-in sent to triage waits in the nurse’s queue. The nurse records vitals and chooses an acuity. See Triage and Triage scope and acuity.

Encounter

The clinician opens the patient’s record, then writes and signs the note. See Getting access to a record and Encounters and notes.

Orders and prescribing

From the encounter, the clinician orders tests and prescribes. See Lab orders and results and Prescribing.

Lab and pharmacy

The lab_tech receives the specimen, enters results and releases them. The pharmacist dispenses. See Receive specimens, Enter and release results and Dispense a prescription.

Results and records

The patient sees released results and the visit in their record. See Records and results.

Roles and what each can do are in Roles and permissions. How a clinician gets into a record is in Emergency access to your record.

See Feature status for the full list. Two limits matter for care:

Diagnoses are written in the note. The ICD-11 field exists on patient conditions only, with no code picker.
There is no medication administration record. Use Request a call for help from PHB today.