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The Health Point Number (HPN) is a patient’s lifelong number on PHB. It is the same at every hospital, pharmacy and lab.

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What it looks like

An HPN always looks like this: PHB-0000-0000-0000 It is PHB- followed by 12 digits in three groups of four. The last digit is a check digit, so PHB can tell straight away if a number was typed wrong.
When you type an HPN into any PHB box, the dashes are added for you. You only type the digits.

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Provisional and verified

A provisional HPN is upgraded in place. The number never changes. See Upgrade a provisional record.
Online NIN checks may be unavailable at the moment. A patient can still get care with a provisional HPN.

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One person, one HPN

A patient should only ever have one HPN. A second HPN splits their record in two, and the two cannot yet be merged. This happens most often when a patient says “I already have PHB” but can’t remember the number. If you register them again, they get a second HPN.
If a patient says they already have PHB, don’t register them again. Use They already have PHB at the front desk. See They already have PHB.

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Where a patient finds their HPN

  • On the Home page of the patient app.
  • On the printed slip they got when they registered at a desk.
  • In the welcome SMS, if they registered by phone or USSD.
A patient who has lost their number and their phone can try Recover your HPN or SIM.