Before you start
You need to be signed in.Steps
Read notifications
- Tap the bell in the top bar, or go to
/notifications. - Filter with All, Unread, Security, Care or Wallet.
- Mark one as read, or tap Mark all read.
Choose how you’re contacted
1
Open notification settings
Go to
/notifications/settings. The page is titled Notification preferences.2
Pick channels per event
For each event family, such as Appointment confirmed or Refund issued, switch Email, In-app, SMS or WhatsApp on or off. Changes save straight away, and you can undo.
Rules to know
- You can’t delete a notification. You can only mark it read.
- Security & access alerts are always on. When someone opens your record under a consent, you are always told.
- Some alerts, such as emergency access to your record, are always sent.
- Push notifications are Soon.
WhatsApp appears as a channel in settings. Whether WhatsApp messages are delivered today has not been confirmed.