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Before you start

You need to be signed in. Open Family (/family).

Steps

1

Add a member

Tap Add a family member (/family/add).
2

Choose the relationship

Under Relationship, pick one, such as Your son or daughter, Your mother or father, Your brother or sister, Your husband or wife, Someone in your care or Another relative.
3

Enter the year of birth

PHB uses the age to decide what happens next:
  • Under 18: You manage their care. They get their own HPN, linked to you.
  • 18 or over: Adults control their own consent. You send them an invite instead.
4

Their details

For a child: First name, Last name, sex, and optionally Blood group and Their NIN. Tap Add to family. For an adult: tap Invite this adult and choose By phone or By email.

What you can do here

  • See your dependents’ records.
  • Add allergies for a child you manage.
  • Book for a child. Bookings for a dependent are paid at the desk.
  • Approve a clinician’s access request on your child’s behalf.
  • See and revoke consents you made for them.
  • Approve or decline an invite another family member sent you.

When a child turns 18

Before their 18th birthday you get a warning. On the day, they take over their own record. Your access drops to view-only, and consents you made for them end.

Common problems