Before you start
You need a PHB account. To pay from your wallet, you need enough balance. Or you can pay at the desk.Steps
1
Open Care
Tap Care or Book. This opens
/care.2
Say what you need
Choose a need or a location.
3
Choose a doctor and a time
Pick a provider, then a free slot.
4
Confirm and pay
Choose how to pay:
- Wallet: PHB holds the fee in your wallet. It is taken when the visit is confirmed.
- Pay at the desk · cash: pay at the facility. No wallet balance needed.
5
Done
Your booking appears under your appointments.
Reschedule or cancel
Open the appointment from your list.- Reschedule: free when it is well ahead of the visit. Close to the visit, a fee applies. The screen tells you before you confirm.
- Cancel: the hold on your wallet is released, or a refund is applied depending on how close to the visit you cancel.
What you can do here
- Book for yourself, or for a child you manage. Bookings for a dependent are paid at the desk.
- Join a waitlist and accept an offer when a slot opens.
- See referrals your doctor sent you, and mark one as booked or decline it.
- Snooze care-plan reminders or opt in to an annual check-up.
Telemedicine, adding to your calendar, a check-in QR code and ratings are not available yet.