| Why can’t I… | You need | Where to fix it |
|---|---|---|
| …use the clinical workspace? (doctor) | The clinician role and a verified MDCN licence | Doctor onboarding |
| …record vitals, triage, handover or tasks? (nurse) | A verified NMCN licence | Nurse onboarding |
| …dispense? (pharmacist) | PCN verification of you and your pharmacy | PCN verification |
| …release a lab result? (lab scientist) | A verified MLSCN licence | Lab onboarding |
| …prescribe? (nurse, pharmacist) | Prescribing needs MDCN. Other licences never allow it. | — |
| …see a patient’s record? | A basis: consent, treatment basis, or emergency override | Getting access to a record |
| …assign a bed? | The clinician role | Bed board and admissions |
| …issue invoices? | A live tariff at your facility | Pricing and tariffs |
| …publish a big price change alone? | Two co-signers: finance and medical director | Tariff co-sign |
| …cancel a signed prescription? | You can’t. Signed prescriptions can’t be cancelled. | Check before signing. |
| …edit a signed note? | You can’t. Add an addendum. | Encounters and notes |
| …use the Dx tab? | It isn’t available yet. | Feature status |
| …search patients by name in the clinical workspace? | It isn’t available yet. Use the full HPN. | Find a patient |
| …reset my own staff password? | Your owner or admin does it. | Forgot password or lost authenticator |
| …see a patient’s sensitive lab result? (patient) | The ordering doctor releases it after talking to you. | Records and results |
| …book from my wallet? (patient) | Enough balance, or choose pay at the desk. | Booking and wallet |
| …grant a doctor access myself? (patient) | The doctor must ask first. | Consent and access requests |
Troubleshooting
Why can't I...?
The licence, certification and setup steps that must be done before certain actions work.
Some actions need more than a role. Check this list first.