Can't sign in - PHB Docs

Patients

Problem	What to do
The code didn’t arrive	Wait a minute and resend. Check the number is the one on your account.
That HPN isn’t valid	A digit is wrong. Check your registration slip or ask the desk.
You were sent to a “locked” page	Too many wrong passwords. Wait for the time shown, or sign in with your phone code.
Passkey didn’t work	Use your phone number or HPN instead.
You forgot your HPN	Sign in with your phone code. Your HPN is on Home.
You lost your SIM	See Recover your HPN or SIM. Online recovery needs your NIN and may be unavailable. If so, go to a hospital on PHB.
You have no NIN and lost your phone	Go to a hospital front desk. Changing your registered number is not available yet.
The app keeps signing you out	It locks after a short idle time. See Sessions and timeouts.

Problem	What to do
Forgot your password	There is no self-service reset. Ask your owner or admin for Reset password. See Forgot password or lost authenticator.
Lost your authenticator app	Ask your owner or admin for Reset two-factor.
Verification failed.	The code was wrong or expired. Wait for a fresh code. Make sure your phone’s time is set automatically.
This sign-in attempt expired.	Start again.
This staff account is not active.	You are suspended, on leave or offboarded. Ask your owner or admin.
No facility access	You have no role at any facility. Ask your owner or admin.
You are a nurse and can’t find your sign-in page	Use `/hospital/login`.
You signed in but landed in the wrong place	See Access denied and missing menus.
After a timeout you were sent to the patient sign-in	Known issue on some lab and nursing pages. Go to your own sign-in address.