Booking and wallet problems

Problem	Why	What to do
Booking says the wallet is short	Booking holds the fee in your wallet.	Tap Top up wallet, or choose Pay at the desk · cash.
Minimum top-up	Top-ups start at ₦100.	Enter ₦100 or more.
You paid but the balance hasn’t changed	The balance updates only after the payment provider confirms.	Wait. The page keeps checking. Pending top-ups are checked again automatically. Don’t pay twice.
You have a payment in progress	A previous top-up is still open.	Tap Check again, or Start a new top-up if you abandoned it.
You want to pay with airtime, USSD or insurance	Not available yet.	Use card or bank transfer, or pay at the desk.
The time you picked was taken	Someone booked it first.	Choose another slot.
You booked for your child and can’t pay from your wallet	Bookings for a dependent are paid at the desk.	Pay at the facility.
Reschedule cost a fee	Rescheduling close to the visit has a fee.	Reschedule earlier next time.

For staff

Problem	What to do
The cashier can’t add services	The facility has no live tariff. See Pricing and tariffs.
A card payment at the cashier is still waiting	PHB checks with the provider. Wait, then refresh.