Before you start
You need to reach your facility’s owner or admin. They do the reset from your staff page.If you forgot your password
1
Ask your owner or admin
They open Staff → your name, and click Reset password.
2
Open the email
PHB emails you a one-time link. It opens
/hospital/reset-password.3
Choose a new password
You choose it yourself. Your owner or admin never sees it.
4
Sign in again
You are signed out everywhere else. Your authenticator app keeps working as before.
If you lost your authenticator app
1
Ask your owner or admin
They open your staff page and click Reset two-factor. This is a separate action from a password reset.
2
Sign in
Sign in with your email and password. PHB shows Set up your authenticator. Scan the new code with your new phone.