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Before you start

You need:
  • The role clinician at a facility, and your first sign-in done.
  • Your MDCN licence number (folio), its expiry date and your specialty.
Onboarding is at /clinical/onboarding. PHB sends you there automatically until your licence is verified.

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Steps

The stepper across the top shows Identity, Profile, Credentials, Agreements, Training and Active.
1

Identity: verify your licence

Under Verify your professional license, enter Given name, Family name, Council (MDCN), License / folio number, Specialty and Expires on. Click Verify license & continue. PHB checks the council registry. When it passes you see Council registry · verified. Your HPN is set up or reused at this point. You never get a second one.
2

Profile

Fill in your professional profile, which patients see when they book.
3

Credentials

Upload supporting documents. They show as pending review.
4

Agreements

Read each agreement to the end and sign.
5

Training

Pass the short training quiz.
6

Active

You are ready. Your next sign-in takes you to Today.
The training step unlocks a practice consult. It is rehearsal only. It is not scored and does not count toward your credentials. It does not use live AI.

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Common problems