Before you start
You need:- The role
receptionist(orowneroradmin). - The patient found on Find · check in. If they are new, register them first. See Register a patient.
Steps
1
Find the patient
Search on
/hospital/desk.2
Click Start visit
On the patient’s row, click Start visit. The Start a walk-in visit panel opens.
3
Choose where they go
- To a doctor: under Send to provider, pick a clinician from Choose a clinician…. Each shows if they are Available, In consultation, On break or On leave.
- To triage · nurse: a nurse sees them first.
4
Add the reason and priority
Type the Reason for visit. Set Priority to Routine, Urgent or Emergency.
5
Confirm identity (optional)
Click Confirm identity to check who they are. You see Identity confirmed, Partial match or No match. This is a check only. It never stops the visit.
6
Add to the queue
Click Add to queue for a doctor, or Add to triage. The patient appears in Today.
7
Payment
Walk-ins are paid at the desk. Click Send to cashier if your facility charges for the visit.
What you can do here
- Send a walk-in straight to a doctor’s queue or to the nurse’s triage queue.
- Set a priority so urgent patients are seen first.