Sessions and timeouts - PHB Docs

PHB holds health records, so it doesn’t keep you signed in forever.

What happens

You see	What it means	What to do
The patient app locks after you stop using it	Patient sessions lock after a short idle time, set by PHB.	Sign in again.
A Sign in again overlay	Your session ended.	Sign in. PHB takes you back to the page you were on.
You are sent to a sign-in page	Your session ended and you opened a new page.	Sign in again at your usual address.

Your unsaved work

Some forms keep a draft on this device while you work, such as desk registration.
When you sign out, drafts on the device are cleared.
Notes in an open encounter save automatically as you type.

Signing out

Sign out when you leave a shared computer. On the patient app, signing out also signs out any staff session on the same browser.

Common problems

Problem	What to do
A lab scientist is sent to the patient sign-in page after a timeout	This is a known issue. Go to your own sign-in address instead: `/lab/login`.
A nurse on Triage is sent to the patient sign-in page	Same known issue. Go to `/hospital/login`.