Find and check in a patient

Before you start

You need the role receptionist (or owner or admin). Sign in at /hospital/login.

The Find check in screen: a search box on the left and an empty check-in queue on the right. — Find · check in on a quiet day. Search on the left, today's check-in queue on the right.

Steps

Open the desk

Click Find · check in on /hospital. This opens /hospital/desk.

Under Search for a patient, type a name, phone number or HPN. HPNs format themselves as you type.

Check the results

A row shows the patient’s name, whether they are Provisional or Verified, and their last visit here. A possible duplicates panel appears if PHB sees records that look alike. Check with the patient before you pick one.

Check in a booked visit

In the Today queue, find the patient’s booking and click Check in. The status changes from Booked to Checked in.

Send to the cashier if needed

For a pay-at-desk visit, click Send to cashier.

What you can do here

Find patients by name, phone or full HPN.
Check in booked visits, and mark No-show.
Start a walk-in visit. See Walk-ins.
Open a patient’s desk page to upgrade a provisional record.
Register a new patient with New patient — register at desk.

Common problems

What you see	Why	What to do
No match at this facility	Name and phone search only finds patients who have been to your facility before.	This is not a “patient not found”. If the patient says they have PHB, use They already have PHB.
No PHB patient with that HPN	The HPN doesn’t exist.	Check the digits on the patient’s slip or app.
Search unavailable	PHB couldn’t run the search.	Try again. Don’t register the patient again just because search failed.
The front desk isn’t part of your role	You don’t hold `receptionist`, `owner` or `admin`.	Ask your owner or admin.

​Before you start

​Steps

​What you can do here

​Common problems

Before you start

Steps

What you can do here

Common problems