Upgrade a provisional record

A provisional record is fine for care, but some things stay locked until it is upgraded. The HPN never changes when you upgrade.

Before you start

You need:

Open the patient's desk page

Find the patient on /hospital/desk and open their record. This is /hospital/desk/patient/ followed by their HPN.

Go to Upgrade this record

You see What’s limited while this record is provisional, and two ways to upgrade.

Option 1: add a phone

Confirm who they are. Read aloud and confirm their Surname, State, Last 4 of HPN or Date of birth. This is a check, never a gate.
Their phone number. Click Send a code to their phone.
Ask them to read the code. The read-back is the proof.
You see Phone verified.

Option 2: verify their NIN

Click Verify NIN and enter the patient’s NIN. When it is confirmed, the record shows Verified · NIMC.

NIN checks may be unavailable at the moment. If Verify NIN fails, add a phone instead and try the NIN another time.

What you see	What to do
The code didn’t arrive	Check the number with the patient and send again.
The patient can’t confirm their date of birth	Confirm another detail. A failed check never blocks care.