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The desk never invents a verified identity. Either the patient reads back a code sent to their own phone, or they get a clearly marked provisional record. Missing details never block care.

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Before you start

You need:
  • The role receptionist (or owner or admin).
  • The patient in front of you.
Always check first whether the patient already has PHB. A second HPN splits their record and can’t be merged yet.
Step 1 of 6 of desk registration: check whether the patient is already in PHB, by HPN or phone.

Step 1 of 6 at /hospital/desk/register: check first, to avoid a second HPN.

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Steps

Open Register at desk (/hospital/desk/register). The wizard saves as you go, so it is safe to stop.
1

Check first

Ask for their HPN. Search by HPN or name, and their phone if they have one. If there is No match here — that does not mean they are new to PHB. If they say they have PHB, use They already have PHB on this screen. See They already have PHB.
2

Their details

Name, sex, date of birth and LGA. If they don’t know their exact date of birth, mark it Estimated.
3

Identity

Choose one:
  • Phone code: click Send code. The patient reads back the code from their phone. Their record is verified by phone.
  • No phone today: create a provisional record. You can add a phone later.
4

NDPR consent

Read the consent script aloud and confirm the patient agreed. You must do this before the record is created.
5

Coverage

This step is not available yet. Add HMO coverage later from the patient’s coverage view.
6

Done · HPN

Click Create record · issue HPN. Print the HPN slip, and check the patient in.

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What you can do here

  • Register adults, and children under a guardian.
  • Print an HPN slip for the patient.
  • Record the registration fee if your facility takes it at reception.

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What a provisional record limits

A provisional record shows Limited until verified: no HMO claims, no cross-hospital sharing and no app login. The patient still gets care. See Upgrade a provisional record.

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Common problems