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Before you start

You need a verified MDCN licence. Open Inbox in the sidebar (/clinical/inbox).

Steps

Refill requests

1

Open Refill requests

Choose Refill requests in the category list.
2

Review the request

Check the prescription details. Open the patient’s record if you need more context. That needs a basis, as usual.
3

Decide

Click Approve · as-is, or decline with a reason. The patient is notified either way.

Lab releases

Choose Lab releases to see results from tests you ordered. See Lab orders and results.

What you can do here

  • Approve or decline refills.
  • Review released lab results and start follow-ups.
Only All, Refill requests and Lab releases work today. Other categories, such as Patient questions, Pharmacy queries, Co-sign requests and Elara · briefs, are marked soon. Approve · modify is not available yet.

Common problems