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Before you start

You need the role pharmacist, and the patient present.
Ask first whether the patient already has PHB. If they do, don’t register them again. If you find This phone is already registered on PHB., stop and go to Dispense instead.

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Steps

1

Open Register

Click the Register tab, then Register a patient.
2

Their details

First name, Surname, sex, Date of birth (estimate ok), Language, State and LGA. An estimated age is fine. Date of birth never blocks care.
3

Identity

Choose Yes · phone with them: click Send code and type the code the patient reads back. Or choose No phone · provisional and pick a reason: No phone today, Phone broken / dead, Unconscious or Refused.
4

NDPR consent

Read the consent to the patient and confirm.
5

Create

Click Create record · issue HPN. You see Registered and the HPN. Click Copy HPN or Print HPN slip.
A provisional record shows its limits: No HMO claims · no cross-hospital sharing · no app login. The patient can upgrade later at a desk.

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Common problems

Partially validated: the screens above match the code, but the exact consent step at the counter is still being confirmed with the owner.