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When a patient buys medicine over the counter, or brings a prescription from outside PHB, you can add it to their record. It is labelled with where it came from.

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Before you start

You need the role pharmacist, PCN verification, and the patient’s HPN or phone.

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Steps

1

Open Record a sale

Click the Record a sale tab.
2

Whose record?

Choose By HPN or By phone and click Find patient.
3

What are they taking?

Add from the medicines catalogue, or type a name. Add Dose, Quantity and Instructions.
4

Where did it come from?

Choose Over-the-counter or Outside prescription. For an outside prescription you can add the Prescriber (optional).
5

Confirm who they are

Check the patient’s name, and date of birth if on file.
6

Save

Click Save to the patient’s record. You see Recorded.

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Correct a mistake

If you saved the wrong thing, click Recorded in error? Undo. You see Record corrected. You can only correct records made at your own pharmacy.

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What you can do here

  • Record OTC sales and outside prescriptions.
  • The patient sees them in their record. Clinicians with access see them too, labelled by origin.
This record type is built. Its clinical sign-off is still open (decision D-006).

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Common problems