> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phbhealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I...?

> The licence, certification and setup steps that must be done before certain actions work.

Some actions need more than a role. Check this list first.

| Why can't I... | You need | Where to fix it |
| - | - | - |
| ...use the clinical workspace? (doctor) | The `clinician` role **and** a verified MDCN licence | [Doctor onboarding](/guides/doctor/onboarding) |
| ...record vitals, triage, handover or tasks? (nurse) | A verified NMCN licence | [Nurse onboarding](/guides/nurse/onboarding) |
| ...dispense? (pharmacist) | PCN verification of you and your pharmacy | [PCN verification](/guides/pharmacist/pcn-verification) |
| ...release a lab result? (lab scientist) | A verified MLSCN licence | [Lab onboarding](/guides/lab/onboarding) |
| ...prescribe? (nurse, pharmacist) | Prescribing needs MDCN. Other licences never allow it. | — |
| ...see a patient's record? | A basis: consent, treatment basis, or emergency override | [Getting access to a record](/guides/doctor/getting-access-to-a-record) |
| ...assign a bed? | The `clinician` role | [Bed board and admissions](/guides/hospital-admin/bed-board-and-admissions) |
| ...issue invoices? | A live tariff at your facility | [Pricing and tariffs](/guides/hospital-admin/pricing-and-tariffs) |
| ...publish a big price change alone? | Two co-signers: finance and medical director | [Tariff co-sign](/guides/finance/tariff-co-sign) |
| ...cancel a signed prescription? | You can't. Signed prescriptions can't be cancelled. | Check before signing. |
| ...edit a signed note? | You can't. Add an addendum. | [Encounters and notes](/guides/doctor/encounters-and-notes) |
| ...use the Dx tab? | It isn't available yet. | [Feature status](/reference/feature-status) |
| ...search patients by name in the clinical workspace? | It isn't available yet. Use the full HPN. | [Find a patient](/guides/doctor/find-a-patient) |
| ...reset my own staff password? | Your owner or admin does it. | [Forgot password or lost authenticator](/account/forgot-password-or-lost-authenticator) |
| ...see a patient's sensitive lab result? (patient) | The ordering doctor releases it after talking to you. | [Records and results](/guides/patient/records-and-results) |
| ...book from my wallet? (patient) | Enough balance, or choose pay at the desk. | [Booking and wallet](/troubleshooting/booking-and-wallet) |
| ...grant a doctor access myself? (patient) | The doctor must ask first. | [Consent and access requests](/guides/patient/consent-and-access-requests) |


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