> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phbhealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Booking and wallet problems

> Fixes for booking and wallet top-up problems.

| Problem | Why | What to do |
| - | - | - |
| Booking says the wallet is short | Booking holds the fee in your wallet. | Tap **Top up wallet**, or choose **Pay at the desk · cash**. |
| Minimum top-up | Top-ups start at ₦100. | Enter ₦100 or more. |
| You paid but the balance hasn't changed | The balance updates only after the payment provider confirms. | Wait. The page keeps checking. Pending top-ups are checked again automatically. Don't pay twice. |
| **You have a payment in progress** | A previous top-up is still open. | Tap **Check again**, or **Start a new top-up** if you abandoned it. |
| You want to pay with airtime, USSD or insurance | Not available yet. | Use card or bank transfer, or pay at the desk. |
| The time you picked was taken | Someone booked it first. | Choose another slot. |
| You booked for your child and can't pay from your wallet | Bookings for a dependent are paid at the desk. | Pay at the facility. |
| Reschedule cost a fee | Rescheduling close to the visit has a fee. | Reschedule earlier next time. |

## For staff

| Problem | What to do |
| - | - |
| The cashier can't add services | The facility has no live tariff. See [Pricing and tariffs](/guides/hospital-admin/pricing-and-tariffs). |
| A card payment at the cashier is still waiting | PHB checks with the provider. Wait, then refresh. |


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