> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phbhealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access denied and missing menus

> Why a menu is missing, why you were sent somewhere else, or why a page says you have no access.

PHB shows each person only what their role can use. Most "missing" menus are working as designed.

## Missing menus

| You notice | Why | What to do |
| - | - | - |
| The hospital sidebar has fewer items than a colleague's | The sidebar is filtered by your role. Owners and admins see everything. | Ask your owner or admin if you need another role. |
| A menu item is greyed out with **Not available yet** or **soon** | That feature isn't built yet. | See [Feature status](/reference/feature-status). |
| No **Invite staff** card | Only `owner` and `admin` can invite. | Ask them. |
| No **Cashier window** card | You don't hold `cashier`. | Ask your owner or admin. |

## Redirected somewhere else

| What happened | Why |
| - | - |
| You opened `/clinical` and landed on `/hospital` | You don't hold the `clinician` role. |
| You opened `/clinical` and landed on `/clinical/onboarding` | You hold `clinician`, but your MDCN licence isn't verified yet. |
| You signed in at `/hospital/login` and landed on `/nursing/triage` | You are a nurse with no front-office role. |

## "No access" messages

| Message | Meaning | What to do |
| - | - | - |
| **No facility access** | You have no role at any facility. | Ask your owner or admin. |
| **The front desk isn't part of your role** | You opened the desk without `receptionist`, `owner` or `admin`. | Ask for the role. |
| **Registration is a reception task** | Same as above, on the register page. | Ask for the role. |
| **Nurse workspace — permission needed** / **No nurse access here** | You don't hold `nurse` at this facility. | Ask for the role. |
| **You don't have lab access at this facility.** | You don't hold `lab_tech` here. | Ask for the role. |
| Pharmacy access only: "Ask your facility administrator to assign you the pharmacist role" | You don't hold `pharmacist`. | Ask for the role. |
| **You can't open the bed board** / **You can't open the admission queue** | Your role isn't in Operations. | Ask for the right role. |
| Audit log permission denied | Only `owner`, `admin` and `medical_director` can view it. | Ask one of them. |

## You can see a patient's name but not their record

That's expected. Working at a facility doesn't give you access to a patient's record. A clinician needs a basis: consent, a treatment basis, or in a real emergency the emergency override. Front desk and cashier never see clinical records. See [How records are protected](/getting-started/how-records-are-protected).


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