> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phbhealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Read your notifications and choose how PHB contacts you about each kind of event.

## Before you start

You need to be signed in.

## Steps

### Read notifications

1. Tap the bell in the top bar, or go to `/notifications`.
2. Filter with **All**, **Unread**, **Security**, **Care** or **Wallet**.
3. Mark one as read, or tap **Mark all read**.

### Choose how you're contacted

<Steps>
  <Step title="Open notification settings">
    Go to `/notifications/settings`. The page is titled **Notification preferences**.
  </Step>

  <Step title="Pick channels per event">
    For each event family, such as **Appointment confirmed** or **Refund issued**, switch **Email**, **In-app**, **SMS** or **WhatsApp** on or off. Changes save straight away, and you can undo.
  </Step>
</Steps>

## Rules to know

* You can't delete a notification. You can only mark it read.
* **Security & access** alerts are always on. When someone opens your record under a consent, you are always told.
* Some alerts, such as emergency access to your record, are always sent.
* **Push** notifications are **Soon**.

<Note>
  WhatsApp appears as a channel in settings. Whether WhatsApp messages are delivered today has not been confirmed.
</Note>

## Common problems

| What you see | What to do |
| - | - |
| **You're offline — changes won't save** | Reconnect and try again. |
| **Couldn't load your notification settings** | Refresh the page. |


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.