> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phbhealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Front desk

> Your guide as a receptionist: find, register and check in patients, and start walk-in visits.

This guide is for front-desk staff with the role `receptionist`.

## Before you start

You need:

* [ ] An account. Your hospital's owner or admin invites you with the role `receptionist`.
* [ ] Your work email, password and authenticator app. See [Staff sign-in](/account/staff-sign-in).
* [ ] If you work at more than one facility, pick the right one after sign-in. See [Choose a facility](/account/choose-a-facility).

## Sign in

1. Go to `/hospital/login`.
2. Enter your work email and password, then your authenticator code.
3. You land on `/hospital`. Click **Find · check in** or **Register at desk**.

<Frame caption="The dashboard for a front desk user (demo account at a demo facility). Money figures are hidden from this role.">
  <img src="https://mintcdn.com/phbhealth/GtJnfqFNgZgyAOW8/images/guides/front-desk-dashboard.jpg?fit=max&auto=format&n=GtJnfqFNgZgyAOW8&q=85&s=ef2e66772a2a3bde843449fbfc80344a" alt="The front desk dashboard with Find check in and Register at desk shortcuts and facility tiles." width="840" height="1405" data-path="images/guides/front-desk-dashboard.jpg" />
</Frame>

## Your screen

<Frame caption="**Find · check in** at `/hospital/desk`: search on the left, today's check-in queue on the right (empty here).">
  <img src="https://mintcdn.com/phbhealth/GtJnfqFNgZgyAOW8/images/guides/front-desk-find-check-in.jpg?fit=max&auto=format&n=GtJnfqFNgZgyAOW8&q=85&s=ccae022469109e443173a7a777f80dd9" alt="The Find check in screen with a search box and an empty check-in queue." width="840" height="1405" data-path="images/guides/front-desk-find-check-in.jpg" />
</Frame>

The **Front desk** page (`/hospital/desk`) has two zones:

* **Zone 1 · Find a patient**: search by name, phone or HPN.
* **Today**: the check-in queue for your facility.

Your left sidebar shows only what your role can use. You see **Find · check in** and **Register at desk** under Front desk.

<Note>
  Clinical records are not visible at the desk. You see names, contact details, visits and billing state. Every search you make is recorded.
</Note>

## What you can do here

<CardGroup cols={2}>
  <Card title="Find and check in" icon="magnifying-glass" href="/guides/front-desk/find-and-check-in">
    Find a patient and check in a booked visit.
  </Card>

  <Card title="Register a patient" icon="user-plus" href="/guides/front-desk/register-a-patient">
    Create a new record with a phone code, or a provisional one.
  </Card>

  <Card title="They already have PHB" icon="id-card" href="/guides/front-desk/they-already-have-phb">
    Find the HPN of a patient who forgot it.
  </Card>

  <Card title="Walk-ins" icon="person-walking" href="/guides/front-desk/walk-ins">
    Start a visit for someone without a booking.
  </Card>

  <Card title="Upgrade a provisional record" icon="arrow-up" href="/guides/front-desk/upgrade-a-provisional-record">
    Add a phone or verify a NIN later.
  </Card>
</CardGroup>

## Workflows you are part of

* [Walk-in visit](/workflows/walk-in-visit)
* [Booked appointment](/workflows/booked-appointment)
* [Patient without a phone](/workflows/patient-without-a-phone)

## When something goes wrong

* [Why can't I...?](/troubleshooting/why-cant-i)
* [Access denied and missing menus](/troubleshooting/access-denied-and-missing-menus)
* [Feature status](/reference/feature-status)
* In the app, open **Help & guides** for the desk walk-throughs.


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