> ## Documentation Index
> Fetch the complete documentation index at: https://docs.phbhealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Emergency access to your record

> What happens when you can't approve access yourself: a treatment basis for the current visit, or emergency access with a recorded reason.

Normally a clinician asks and you approve in the app. Sometimes you can't. Your phone may be flat, you may not have one, or you may be unwell. PHB never blocks your care for that reason. It gives clinicians two limited ways in, and always tells you.

<Note>
  These routes are built. Their clinical governance is awaiting clinical sign-off (decision D-006).
</Note>

## The two routes

| | Treatment basis | Emergency access (break-glass) |
| - | - | - |
| When | You are with a clinician and can't approve in the app | An emergency, and you can't take part |
| What the clinician sees | Non-sensitive records and this visit | The full record, including sensitive history |
| Past notes | Stay sealed | Open |
| Reason recorded | No | Yes, required |
| How long | Time-limited | Time-limited |

<Warning>
  Both routes are time-limited. When the time is up, the access ends by itself.
</Warning>

## What you are told

You are always notified, by in-app, SMS and email notice. You can't switch these messages off.

The messages don't name the clinician or contain any record details. For the full picture, open your **Access log**.

## Where you see it

1. Open **Consent** (`/consent`).
2. Find the **Access log**.
3. A treatment basis appears as **Opened your record on a treatment basis**. Later reads appear as **Viewed your record (treatment basis · non-sensitive)**.

If an entry looks wrong, revoke access you no longer want. See [Who viewed my record](/guides/patient/who-viewed-my-record) and [Consent and access requests](/guides/patient/consent-and-access-requests).

## What the clinician does

The clinician sees these in their own screens:

* A **Basis** line that reads **Treatment basis · non-sensitive**, **Break-glass · full record** or **Patient consent · full record**.
* **Open a treatment basis**, when no basis is active.
* **Break-glass access**, when past notes are sealed. It asks for a reason first.
* An optional **Confirm identity** check at the desk.

The identity check asks for things such as surname, date of birth, state, LGA or the last four digits of the HPN. It shows **Identity confirmed**, **Partial match** or **No match**, and always adds that care continues. A miss never blocks care.

Clinicians: see [Getting access to a record](/guides/doctor/getting-access-to-a-record). Front desk: see [Walk-ins](/guides/front-desk/walk-ins).

## Common problems

| What you see | What to do |
| - | - |
| A treatment basis you didn't expect | Check the Access log. If it was not you who was being treated, contact PHB. |
| A clinician says past notes are hidden | That is expected on a treatment basis. Approve a request in the app to share more. |


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